N°01
Shopping Centers
Case Study N°1 :
A trusted partner for property owners and managers: turning service charge reporting into a driver of transparency and collective performance.
1
Context
Forecast budgets, cost allocations, common charges — in a shopping center, every figure matters, and every disagreement can block a general meeting.
Each year, service charge reconciliations are a key moment in a shopping center’s life cycle: they shape trust among stakeholders and influence the fluidity of decision-making.
For over twenty years, EUROP-CONSULT has supported more than 40 shopping centers across France.
2
Challenges
Co-owned shopping centers bring together multiple interests and sometimes divergent expectations:
Reconciling approved budgets with actual expenses.
Restoring trust between property owners and management companies.
Meeting the transparency standards required by institutional investors.
Without independent verification, service charge statements can quickly become a source of tension and weaken the center’s governance.
3
Our Approach
Combining technical rigor with clear communication to foster constructive dialogue.
Detailed review of the manager’s accounting procedures.
Documented reconciliation between budgets and actual expenses, with justification of variances.
Verification of allocation keys based on bylaws and collective decisions.
Participation in general meetings: clear reporting, transparent answers, and open discussions.
Our neutral and independent approach fosters long-term trust between co-owners, management teams, and institutional stakeholders.
4
Results
SRU-compliant financial statements reviewed and validated by our teams.
Certified and easily understandable service charge reports.
Calm and productive general meetings, validated budgets, and renewed management mandates.
Strengthened relationships between landlords, managers, and co-owners.
Enhanced reputation for transparency among investors.
“For the first time, we actually understood the expense allocation. The meeting was constructive.”
— Co-owner of a shopping center
— Co-owner of a shopping center